FAQs

Frequently Asked Question

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Q: What is the main difference between Traditional Chinese Medicine (TCM) and modern Western medicine?

A: TCM focuses on restoring balance and harmony in the body’s energy (Qi), using holistic approaches like herbs, acupuncture, and diet. Modern medicine focuses on diagnosing and treating specific diseases using scientific methods, pharmaceuticals, and surgery.

Q: What is your return policy?

A: For health and safety reasons, we do not accept returns or exchanges on any of our products. Once a product has left our store or been delivered, it cannot be returned. Please make sure to confirm your order carefully when placing it over the phone.

What payment methods do you accept?

A: We accept both UK and Chinese forms of payment, including major UK bank transfers, debit/credit cards, and approved Chinese payment methods (such as Alipay or WeChat Pay, where available). Please ask our staff for details when placing your order by phone.

Q: Can I place an order directly on the website?

A: No — currently, we do not accept online orders. Our website is designed to showcase our products and provide information about Traditional Chinese Medicine and what we offer.